There's a range of ways you can get in touch

Most people find the answer they're looking for in our FAQs

Live chat

Chat to a real expert with market knowledge. Available from 9am - 5.30pm between Monday and Friday, and from 9am - 3pm on Saturday.

Speak to an Expert

Whatever you need, we're available. Reach us from 9am - 6pm between Monday and Friday, and from 9am - 3pm on Saturday.
Call: 0800 810 8008
General enquiries

Whatever you need, we're available.

For sales, call 0800 810 8008
Monday to Friday 9am - 6pm
Saturday 9am - 3pm

For lettings, call 0800 810 8419
Monday to Friday 9am - 5:30pm
Saturday 9am - 1pm

Post sales

Once your property sale or purchase has been agreed, our Post Sales Support Team will be on hand to provide support throughout the process.

Call 0121 274 3021
Monday to Friday 9am - 5:30pm

Sales complaints

If you would like to make a complaint, our experts are here to help.

Lettings complaints

If you would like to make a complaint, our experts are here to help.

Request a call back.

We’ll pass your details to someone in our team to call you back.

Most popular questions answered

Everything is included other than the cost of an EPC (if you need one) and if you want us to conduct the viewings. Many customers rely on their Local Property Expert and team to manage viewings due to their experience of managing buyers and knowledge of the local housing market. There are no hidden fees or charges.

You can arrange a valuation direct with one of our Local Property Experts direct on our website. Book online in seconds.

All of our customers have the choice not to pay anything at the time when they engage us to sell their property. You can pay later when any of the following occurs, whichever happens first:

  • When the property sells and the legal process is complete;

  • If you withdraw your instructions for us to market the property;

  • If you withdraw from using My Home Move;

  • Ten months from the date you instruct.

Instructing Purplebricks is easy. Just click the “INSTRUCT PURPLEBRICKS” button either on your email, in your Valuation Report or in account and follow the onscreen instructions.

If you are selling a property then the Purplebricks for sale board is included in the price (including the delivery and erection of the board). If you require a replacement board or would like one for your rental property, the cost is £60 plus VAT.

No. Your agreement will be with Purplebricks Group Plc although we do have the right to assign the liability to a third party who own the liability and collect payment.

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