Frequently Asked Questions

Strike officially acquired Purplebricks on 2 June 2023

What does this mean for my current move?

We will continue to support through your selling, buying or rental transaction as normal. You should expect no change of service from the Purplebricks team, and our team remain focused on making your move or rental a success. If you are purchasing a property from Purplebricks, or you are in a chain that includes a Purplebricks property, it remains business as usual and everything should proceed as normal.

Do I need to do anything immediately?

You don’t need to do anything. There are no changes to the service of either business.

Can I still get a valuation from Purplebricks?

Absolutely; our Local Property Experts all know their patch inside out. They aren’t based in branches which means they can be on hand 7 days a week to help at every step. Obtain a free property valuation - .

How does this affect the prices you charge?

There are no changes to the service of Purplebricks. Please see our latest estate agent fees here -

How will my data and information be handled following the acquisition?

Your information will be handled as safely and securely as it is today. We have updated our Privacy Policy to explain the legal basis on which we will share your personal data with Strike for the purposes of completing the sale.

Will I need to sign a new contract with the acquiring company?

There are no planned changes to our contracts with our estate agency customers. We have written to our landlord customers to transfer their contracts to the acquiring company.

We’ll write to you at the right time to explain exactly what’s happening, all in accordance with out terms and conditions.

Should I speak to someone at Strike about my Purplebricks account/services instead now?

Please don’t contact Strike about your Purplebricks account/services as they will not be able to support with these at this time. You can get support through the same contact methods as normal, and you will be supported by the same dedicated Purplebricks team. Should there be any changes to this we will ensure all customers are updated.

We do expect this to be a busy time for our contact centre staff, but we will of course do everything possible to address any queries as quickly as possible.

I have an ongoing complaint with Purplebricks, will it still get sorted?

The same dedicated Purplebricks customer experience team will still be working hard to look after customers and support you with any issues you might be having.

I’m a business supplier of Purplebricks, how does this affect me?

It is business as usual for Purplebricks, your usual point of contact is the best person to speak to.

What should I do if I still have questions?

If you are already in contact with one of our Local Property Experts, you are more than welcome to speak to them. Or please see this page for ways to contact us - .

General Questions

What is included in my selling fees?

Answer: Everything is included other than the cost of an Energy Performance Certificate (EPC. If you need one), and if you want us to conduct your viewings. In Scotland, the Home Report is not included. Many customers rely on their Local Property Partner and team to manage viewings due to their experience of managing buyers and knowledge of the local housing market. Accompanied Viewings covers all viewings, and costs £700. All prices include VAT. Around 60% of our customers choose this option. There are no hidden fees or charges.

What is included in my lettings fees?

Answer: We offer a comprehensive service including professional advice and support from a Local Property Expert who will visit your property and do everything to get your property live to the market. We offer a range of comprehensive lettings packages. Click here to find our more.

What happens if I do not sell my property?

Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is selling in the area. If you decided to pay later and your property still hasn’t sold after ten months, you will, at this point, need to pay the total fee but we will still market the property for you until it has sold.

What happens if I do not let my property

Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees.

Would I get more money for my property with a high street Estate Agent?

Answer: No. We will help you achieve the best possible price. We will help with negotiations and don’t forget, “my purplebricks” has been built to make sure we generate more interest from buyers/tenants and create competition when it comes to price. We judge our success on the basis of achieving the top price for our customers in a transparent way.

My property is already on the market. Can I use Purplebricks?

Answer: Yes, you can still use Purplebricks. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

Do you ever release my personal contact details or information?

Answer: No. We will not share any of your personal details and they will not be visible to the other party when you are communicating through “my”. We do however provide your name and contact number to the opposing party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen for Purplebricks to take care of your viewings. In these instances, we provide the name and number of the Local Property Expert).

What are your Terms and Conditions if I agree to sell or let through you?

Answer: You can view our Service Agreement by clicking here. The agreement with Purplebricks is not all about us, but what we offer and what we promise to do.

Are your Trustpilot reviews real?

Answer: We are proud of our reviews. We check all of our reviews to ensure they are from genuine customers and will follow Trustpilot’s procedures where we find any fake review, which is not from a genuine customer who has experienced our service.

How does Purplebricks work?

Answer Our guide explains how Purplebricks works.

Getting Started

How do I arrange a valuation?

Answer: You can arrange a valuation with one of our Local Property Experts on our website. Simply enter your property address, select a date and time, provide your contact details and we'll be in touch. Book a valuation

How do I register without booking a valuation?

Answer: Registering with Purplebricks only takes a few minutes. Click here to start the process. You will be asked to enter some basic information about yourself (including your title, name, address, e-mail address and contact numbers) and also if you are looking to sell, let, buy or rent a property. You can then set-up a password and you are ready to go! Just to confirm there is no charge at all to register and we will never spam you.

Instructing us and creating your property advert

When do I pay my fees and how do I make payment?

Answer: All of our customers have the choice not to pay anything at the time when they engage us to sell their property. You can pay later when any of the following occurs, whichever happens first:

  • When the property sells and the legal process is complete;
  • If you withdraw your instructions for us to market the property;
  • If you withdraw from using My Home Move;
  • Ten months from the date when you agree to use our services.

Instructing Purplebricks is easy. Just click the “INSTRUCT PURPLEBRICKS” button either on your email, in your Valuation Report or in account and follow the onscreen instructions.

Do you hold my credit card or debit card details?

Answer: The information you provide to make a purchase will not be stored by us. This information will be stored by Barclaycard (our payment provider) and only when you take advantage of a further product or service will you get the choice to use the same card details. We will then securely obtain this information back from Barclaycard.

How do I review my advert?

Answer: When your Local Property Expert has uploaded the photographs, measurements, descriptions and floor plan - you will receive a message telling you that your advert is ready to approve. Simply press the “REVIEW ADVERT” button and go through the straightforward process. Once approved your advert will go live instantly on Rightmove.

What is the cost for a board?

Answer: If you are selling a property then the Purplebricks for sale board is included in the price (including the delivery and erection of the board). If you require a replacement board or would like one for your rental property, the cost is £60 plus VAT.

Viewings, feedback and offers

Can I suggest/recommend an alternative date for a viewing that is marked as not available?

Answer: Yes. All you need to do is select an alternative date and time in the live diary and this will either be confirmed immediately as an instant booking or be subject to approval by the opposing party.

Can I see all of my viewings, feedback and offers?

Answer: You will be able to see everything with the click of a button. You can see the second a viewing is booked, feedback provided/requested or an offer made. We will automatically seek feedback from anyone who has viewed your property. You will be the first person to receive the feedback and advice in terms of what it means for your marketing. With offers, you can accept or reject them, or pass them to us to deal with at no extra cost (if you are the seller or landlord).

Contact us

Need help? Enter your details and we’ll call you back.