Frequently Asked Questions

Strike officially acquired Purplebricks on 2 June 2023

What does this mean for my current move?

We will continue to support through your selling, buying or rental transaction as normal. You should expect no change of service from the Purplebricks team, and our team remain focused on making your move or rental a success. If you are purchasing a property from Purplebricks, or you are in a chain that includes a Purplebricks property, it remains business as usual and everything should proceed as normal.

Do I need to do anything immediately?

You don’t need to do anything. There are no changes to the service of either business.

Can I still get a valuation from Purplebricks?

Absolutely; our Local Property Experts all know their patch inside out. They aren’t based in branches which means they can be on hand 7 days a week to help at every step. Obtain a free property valuation - .

How does this affect the prices you charge?

There are no changes to the service of Purplebricks. Please see our latest estate agent fees here -

How will my data and information be handled following the acquisition?

Your information will be handled as safely and securely as it is today. We have updated our Privacy Policy to explain the legal basis on which we will share your personal data with Strike for the purposes of completing the sale.

Will I need to sign a new contract with the acquiring company?

There are no planned changes to our contracts with our estate agency customers. We have written to our landlord customers to transfer their contracts to the acquiring company.

We’ll write to you at the right time to explain exactly what’s happening, all in accordance with out terms and conditions.

Should I speak to someone at Strike about my Purplebricks account/services instead now?

Please don’t contact Strike about your Purplebricks account/services as they will not be able to support with these at this time. You can get support through the same contact methods as normal, and you will be supported by the same dedicated Purplebricks team. Should there be any changes to this we will ensure all customers are updated.

We do expect this to be a busy time for our contact centre staff, but we will of course do everything possible to address any queries as quickly as possible.

I have an ongoing complaint with Purplebricks, will it still get sorted?

The same dedicated Purplebricks customer experience team will still be working hard to look after customers and support you with any issues you might be having.

I’m a business supplier of Purplebricks, how does this affect me?

It is business as usual for Purplebricks, your usual point of contact is the best person to speak to.

What should I do if I still have questions?

If you are already in contact with one of our Local Property Experts, you are more than welcome to speak to them. Or please see this page for ways to contact us - .

General Questions

What is included in my selling fees?

Answer: That depends on how you choose to sell. Even if you choose our free option, you’ll get everything you need to sell your home — including a listing, a team of experts, and we’ll even negotiate with buyers to get you the best possible price. You can choose optional extras, or one of our bundles which gives you lots of our services with some great savings. Premium listing? Hosted viewings? It really is your choice. Take a look:

What is included in my lettings fees?

Answer: We offer a comprehensive service including professional advice and support from a Local Property Expert who will visit your property and do everything to get your property live to the market. We offer a range of comprehensive lettings packages. Click here to find our more.

What happens if I do not sell my property?

Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is selling in the area.

What happens if I do not let my property

Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees.

Would I get more money for my property with a high street Estate Agent?

Answer: We’re here to help you achieve the best possible price. That’s why, even with our free service, we will help with negotiations and don’t forget, “my purplebricks” has been built to make sure we generate more interest from buyers/tenants and create competition when it comes to price. We judge our success on the basis of achieving the top price for our customers in a transparent way.

My property is already on the market. Can I use Purplebricks?

Answer: Yes, you can still use Purplebricks. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

Do you ever release my personal contact details or information?

Answer: No. We will not share any of your personal details and they will not be visible to the other party when you are communicating through “my”. We do however provide your name and contact number to the opposing party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen Purplebricks to take care of your viewings. In these instances, we provide the name and number of the local agent).

What are your Terms and Conditions if I agree to sell or let through you?

Answer: You can view our Service Agreement by clicking here. The agreement with Purplebricks is not all about us, but what we offer and what we promise to do.

Are your Trustpilot reviews real?

Answer: We are proud of our reviews — we always want to hear our customers thoughts. That means the good, the bad, and the ugly — that’s what helps us grow. We check all of our reviews to ensure they are from genuine customers and will follow Trustpilot’s procedures where we find any fake review, which is not from a genuine customer who has experienced our service.

How does Purplebricks work?

Answer Great question! Our guide explains how Purplebricks works.

Getting Started

How do I arrange a valuation?

Answer: You can arrange a valuation with one of our local agents on our website. Simply enter your property address, select a date and time, provide your contact details and we'll be in touch. Book a valuation

How do I register without booking a valuation?

Answer: Registering with Purplebricks only takes a few minutes. Click here to start the process. You will be asked to enter some basic information about yourself (including your title, name, address, e-mail address and contact numbers) and also if you are looking to sell, let, buy or rent a property. You can then set-up a password and you are ready to go! Just to confirm there is no charge at all to register and we will never spam you.

Instructing us and creating your property advert

When do I pay my fees and how do I make payment?

Answer: Well, if you sell your home for free you won’t have any fees to pay — not a penny, not a pound. If you choose any of our optional extras or one of our packages, you’ll have two options. You can either pay upfront or pay in instalments, with Paypal’s Pay in 3. Not sure what’s right for you? Your local agent can answer any questions you might have.

Do you hold my credit card or debit card details?

Answer: The information you provide to make a purchase will not be stored by us. This information will be stored by Barclaycard (our payment provider) and only when you take advantage of a further product or service will you get the choice to use the same card details. We will then securely obtain this information back from Barclaycard.

How do I review my advert?

Answer: It only takes a few clicks. Simply press the “REVIEW ADVERT” button, and you’ll be able to make sure it’s right for you. Remember, our free option lets you upload your own photos — or you can choose professional photography. It’s up to you. Either way, you’ll be online in just a few clicks.

What is the cost for a board?

Answer: If you are selling a property then the Purplebricks for sale board is included in the price (including the delivery and erection of the board). If you require a replacement board or would like one for your rental property, the cost is £60 plus VAT.

Viewings, feedback and offers

Can I suggest/recommend an alternative date for a viewing that is marked as not available?

Answer: Yes. All you need to do is select an alternative date and time in the live diary and this will either be confirmed immediately as an instant booking or be subject to approval by the opposing party.

Can I see all of my viewings, feedback and offers?

Answer: You will be able to see everything with a click — and we think that’s what sets us apart. You can see the second a viewing is booked, feedback provided/requested or an offer made. We will automatically seek feedback from anyone who has viewed your property. You will be the first person to receive the feedback and advice in terms of what it means for your marketing. With offers, you can accept or reject them, or pass them to us to deal with at no extra cost (if you are the seller or landlord). It’s just a better way to buy, sell, and rent homes.

Contact us

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