Money Back Guarantee
How does the Money Back Guarantee work?
Answer: The Money Back Guarantee of our fixed fee is redeemable if no qualifying offer is made within 10 months. Qualifying offers are 90% of the property valuation provided. EPC and conveyancing fees are excluded. Terms and Conditions apply.
What are you doing as part of your response to Coronavirus?
Answer: We have a dedicated page answering coronavirus related queries that we are updating regularly. You can read more here.
What is included in my selling fees?
Answer: Everything is included other than the cost of an EPC (if you need one), and if you want us to conduct your viewings. In Scotland, the Home Report is not included. Many customers rely on their Local Property Partner and team to manage viewings due to their experience of managing buyers and knowledge of the local housing market. Accompanied Viewings covers all viewings, and costs £500 in London and the surrounding areas, and £300 across the rest of the UK. All prices include VAT. Around 40% of our customers choose this option. There are no hidden fees or charges.
What is included in my lettings fees?
Answer: We offer a comprehensive service including professional advice and support from a Local Property Expert who will visit your property and do everything to get your property live to the market. We offer a range of comprehensive lettings packages. Click here to find our more.
What happens if I do not sell my property?
Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is selling in the area. If you decided to pay later and your property still hasn’t sold after ten months, you will, at this point, need to pay the total fee but we will still market the property for you until it has sold.
What happens if I do not let my property
Answer: Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days. We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees.
Would I get more money for my property with a high street Estate Agent?
Answer: No. We will help you achieve the best possible price. We will help with negotiations and don’t forget, “my purplebricks” has been built to make sure we generate more interest from buyers/tenants and create competition when it comes to price. We judge our success on the basis of achieving the top price for our customers in a transparent way.
My property is already on the market. Can I use Purplebricks?
Answer: Yes, you can still use Purplebricks. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.
Do you ever release my personal contact details or information?
Answer: No. We will not share any of your personal details and they will not be visible to the other party when you are communicating through “my purplebricks.com”. We do however provide your name and contact number to the opposing party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen for Purplebricks to take care of your viewings. In these instances, we provide the name and number of the Local Property Expert).
What are your Terms and Conditions if I agree to sell or let through you?
Answer: You can view our Service Agreement by clicking here. The agreement with Purplebricks is not all about us, but what we offer and what we promise to do.
Are your Trustpilot reviews real?
Answer: We are proud of our reviews. We check all of our reviews to ensure they are from genuine customers and will follow Trustpilot’s procedures where we find any fake review, which is not from a genuine customer who has experienced our service.
How does Purplebricks work?
Answer Our guide explains how Purplebricks works.
How do I arrange a valuation?
Answer: You can arrange a valuation direct with one of our Local Property Experts within a few seconds, direct on our website. Simply click here and follow the on-screen instructions.
How do I register without booking a valuation?
Answer: Registering with Purplebricks only take a few minutes. Click here to start the process. You will be asked to enter some basic information about yourself (including your title, name, address, e-mail address and contact numbers) and also if you are looking to sell, let, buy or rent a property. You can then set-up a password and you are ready to go! Just to confirm there is no charge at all to register and we will never spam you.
Instructing us and creating your property advert
When do I pay my fees and how do I make payment?
Answer: All of our customers have the choice not to pay anything at the time when they engage us to sell their property. You can pay later when any of the following occurs, whichever happens first:
Instructing Purplebricks is easy. Just click the “INSTRUCT PURPLEBRICKS” button either on your email, in your Valuation Report or in account and follow the onscreen instructions.
Do you hold my credit card or debit card details?
Answer: The information you provide to make a purchase will not be stored by us. This information will be stored by Barclaycard (our payment provider) and only when you take advantage of a further product or service will you get the choice to use the same card details. We will then securely obtain this information back from Barclaycard.
How do I review my advert?
Answer: When your Local Property Expert has uploaded the photographs, measurements, descriptions and floor plan - you will receive a message telling you that your advert is ready to approve. Simply press the “REVIEW ADVERT” button and go through the straightforward process. Once approved your advert will go live instantly on Rightmove.
What is the cost for a board?
Answer: If you are selling a property then the Purplebricks for sale board is included in the price (including the delivery and erection of the board). If you require a replacement board or would like one for your rental property, the cost is £60 plus VAT.
If you choose to pay later
Will pay later have an impact on my credit rating?
Answer: No. There will not be an imprint on your credit history.
If I choose to pay later, do I need to enter into a separate agreement?
Answer: No. Your agreement will be with Purplebricks Group Plc although we do have the right to assign the liability to a third party who own the liability and collect payment.
When do I pay my fees?
Answer: All of our customers have the choice between Pay now and Pay later when they instruct us to sell their property. Customers who choose Pay later are due to make payment when any of the following occurs, whichever happens first:
*Please be aware that if you decide to use your preferred conveyancing service instead of our third party conveyancing partner after you have already instructed us via Pay later, an admin fee of £360 is payable if you still want to defer the payment for instruction. Alternatively, you can choose to pay the full instruction fee upfront instead in order to avoid paying an admin fee.
Viewings, feedback and offers
Can I suggest/recommend an alternative date for a viewing that is marked as not available?
Answer: Yes. All you need to do is select an alternative date and time in the live diary and this will either be confirmed immediately as an instant booking or be subject to approval by the opposing party.
Can I see all of my viewings, feedback and offers?
Answer: You will be able to see everything with the click of a button. You can see the second a viewing is booked, feedback provided/requested or an offer made. We will automatically seek feedback from anyone who has viewed your property. You will be the first person to receive the feedback and advice in terms of what it means for your marketing. With offers, you can accept or reject them, or pass them to us to deal with at no extra cost (if you are the seller or landlord).
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