The Blog

A collection of articles to help you sell, buy and let

Going the extra mile

Like most estate agents, Purplebricks rely to a large extent on word of mouth - we love to get good reviews from sellers and landlords.

But we also really like them from buyers and tenants, and none more so than the lady who has just let a lovely property in Calne, Wiltshire. She found the entire process from start to finish, in her words, 'a joy to deal with Purplebricks'.

She found that everyone she had dealings with was not just the consummate professional but also very approachable and friendly. She really liked the fact that she could contact us at any stage of the process regardless of time and get an answer and also follow the progress of the application on our website.

But its not just the exceptional service that makes an agent stand out from the rest - it's the small things too.

Upon her arrival to take possession of the keys to the property, this client was met at the door with a bunch of flowers that really made her feel welcome, with a card that said 'Welcome to your new home from all at Purplebricks'.

Waiting for her in the kitchen was a bottle of Champagne - the lady was overwhelmed and couldn't believe that the service she has had. This will be a client of the future and I believe that looking after them today means they will remember and come back tomorrow.

This tenant is now in the process of writing a review of Purplebricks. She is also sharing her experience with her friends on facebook and her daughter is also doing the same - between them they have 1,000 people as friends. If those friends share and repost it can mean thousands of potential new clients.

Purplebricks love to stand out from the rest. We do these things because we are different and we care, not just about our landlords and vendors, but also our buyers and tenants. Are you looking to move? If so, come and try the service for yourself. We are the only agent who give you control, but are still by your side throughout the process with a LOCAL Property Expert on hand any time of the day or night.

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