Following the death of Her Majesty Queen Elizabeth II, the Government and the Royal Household has announced that the funeral will take place on Monday 19th September. This will also be a national Bank Holiday.
This is a unique moment across the UK and as a result, we’ll be closing all operations on Monday 19th September, to show our respect and allow our employees the opportunity to participate in this moment of mourning.
If you have an appointment with us on Monday 19th September, our Sales and Lettings Field employees will be in touch to offer you an alternative time.
Our website services will be functioning as normal, so you are still able to book valuations, viewings and use our property search feature. Please see the ‘Frequently Asked Questions’ below for more information.
All planned business activity will resume as normal on Tuesday 20th September.
On behalf of everyone at Purplebricks, we join the Royal Family and the nation in paying our respects to Her Majesty.
FAQs
Q. I have an appointment on Monday 19th, will this be rescheduled?
A. Yes, our Sales and Lettings Field Team will be in touch to offer you an alternative time.
Q. I have viewings booked on Monday. Can these go ahead?
A. We will not be hosting assisted viewings on Monday, to allow our colleagues the opportunity to participate in this moment of mourning. For customers conducting their own viewings, we advise you communicate your plans directly with your booked viewings.
Q. Will I still be able to use your website to book viewings/valuations?
A. Yes, our website will be operating as normal and you can still book valuations and viewings.
Q. I have a question relating to a sale/purchase/something on the website. Can I use the Live Chat function to speak to someone?
A. Our live chat function will be closed for the day but will reopen as normal on Tuesday 20th September.
Q. Can I contact my Local Expert on Monday?
A. You are more than welcome to contact your Local Expert on Monday, but please expect a delayed response, as we are closed on Monday 19th September.
Q. Can I contact Customer Service on Monday?
A. Our Customer Service function will be closed for the day, operations will resume operations as normal on Tuesday 20th September.