Ross Maddock

Ross's journey to estate agency

Passionate about customer service and delivering effective low effort customer journeys that drive customer satisfaction, retention, and brand loyalty. A highly motivated effective communicator with the adaptability, experience and creativity to find solutions. I started my Career in Estate Agency as a Sales Negotiator progressed through to Management of a single office then to multiple Branches. I moved onto New Homes and Development and was at the Birth of the Part Exchange Experience. Moving forward I was invited as a Consultant to Building Societies and Corporate Clients initially working with several repossession portfolios and in some the most challenging property markets seen in the UK. With an overall goal to Improving portfolio performance and management. Focus on staff investment, systems, and processes lead to business turnaround. Engaging with tenants/mortgagors in arrears to find a mutually beneficial resolution. Negotiating on Acquisition and disposal acquisition and disposal, overseeing renovation programmes, sales methodology and strategies. This experience further lead to many varied and wide-ranging assignments each drawing upon my experience.