Forward Enquiries To Lettings Ivr
Local Lettings Expert for Manchester - Lettings
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Forward enquiries to's journey to estate agency
With over 5 years’ experience in the industry, I have a wealth of property and lettings knowledge. I have specialised in many areas of lettings and managed diverse branches from new start offices to core offices. I have worked with accidental landlords and professional landlords with extensive portfolios and have provided the best and most honest service to all. I will be your agent from start to finish and support you in every way possible.
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Forward enquiries to's customer reviews
Excellent experience with agents, not that excellent experience with the electronic systemFirst time with Purplebricks! Excellent support by Aime, Brooke and Vicky (thank you Ladies!) who were there every time we needed a clarification or advice. They were polite, knowledgeable and efficient. However, the electronic platform did give us some hard time; three examples are mentioned (to potentially help someone avoid the issues we encountered):
Example 1: it was not possible to add a second tenant unless that person was initially added for the viewing; but we did not see any such option when booking for the viewing. In any case, imposing such a constraint has no rationale, actually limits the options of the customer and can set the entire procedure back (in our case, we spent half a day chasing people with phone calls, texts and emails to have a second name added as a tenant).
Example 2: after filling in all the fields of the electronic form with regards to personal details (name, profession, etc), it was not possible to proceed and complete this task even though there was no error message appearing on the screen. After calling the technical support, the problem was solved. However we never understood (neither the technical support agent nor us) what the problem actually was (we applied some trial-and-error investigation to get the problem solved; perhaps the issue was a bracket included when typing in the profession).
Example 3: while electronically signing off the pdf with the tenancy agreement (to include initials and signatures), I could clearly see the indication "Completed" at the top right corner of the window but the system kept informing our agent that I have not signed off, while I was receiving no error message indicating what the problem was. As understood later on, the issue was that the signature should be exactly the name stated when filling in the form with personal details and the initials should be the first letter of the stated name and the first letter of the state surname. And what if someone has two first names and two surnames?
Overall, it was a very positive experience thanks to Aime, Brooke and Vicky who were always responding to phone calls, emails and texts, even after hours, providing us with the confidence that someone was listening to us and was efficiently acting towards solving a problem. Perhaps the electronic platform of Purplebricks could be a little bit more user-friendly, without imposing meaningless constraints and including pop-up error message to indicate what the system considers to be the problem.Read more
Dr Demetrios T. Venetsanosover 6 years ago
It took some time to rent my apartments…It took some time to rent my apartments due to poor financial history of applicants. However, everyone at purple bricks remained professional and helpful even when i was understandably gettibg frustrated. Thank you for your help!Read more
Alice Grimshawover 6 years ago
We worked with Brooke Simons-Akwah…We worked with Brooke Simons-Akwah throughout our property letting. She was really helpful and quick to respond to any communication. Brooke did a great job instructing us through the landlord process. We dealt with Amie Carey briefly and Elizabeth. This was in the final stages, and went well, keeping us informed with move in dates. It is a stressful process, especially when we were buying another property at the same time, as well as moving jobs. Purple bricks made it a smoother process for us. My husband and I would recommend them!!Read more
Amy Chad almost 7 years ago
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